HomeNewsLoginCataloguePurchase CoursewareDeferment DemoHelp DeskContact Us




Product player error, Script error; Do you want to continue?

Knowledgebase
Product player error, Script error; Do you want to continue?
 

Problem
There are three reasons why these problems occur. The first is that the software author made a programming error. The second reason may be that you are running a virus/firewall program that interferes with proper functioning of the software and the script fails. The third is that you might have moved some of the installed components on your computer and that opens the script error message.

Solution

Product player error, Script error; Do you want to continue?

When a user tries to run products the following message displays:

Director player error: Script error

Do you want to continue?

There are three reasons why these problems occur. The first is that the software author made a programming error. The second reason may be that you are running a virus/firewall program that interferes with proper functioning of the software and the script fails. The third is that you might have moved some of the installed components on your computer and that opens the script error message.

Possible Causes

A file in the users "ClassCD Material" folder may be corrupt, missing, relocated or unable to properly function.

Possible Solutions

1. If running the courseware fro a different workstation solves the problem, reinstall the software on the original computer by deleting the "ClassCD Material" folder located at the root of the computer's hard drive. The user should now be able to run the courseware successfully.

2. If running the courseware from a different workstation does not solve the problem, try to rcreate the steps and email them to questions@faulknerpress.com, so we can research the issue. We will work to provide a solution to the user.

Still getting script errors? If you still get the script or runtime error messages, the problem might be that you have some unwanted spyware or adware installed on your computer. We recommend that you scan your computer with Bazooka Adware and Spyware Scanner which seems to be frequently updated. SpyBot is also spyware scanner.


Still need help? Please send us an email.



Content Copyright 2018 Faulkner Press LLC, All Rights Reserved.