Privacy policy

Protecting your privacy is important to us. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Faulkner Media Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information

Faulkner Media collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, and other information we think you'd like to hear about. This may occasionally include information from other companies about products and services that can add value to your Faulkner Media products. From time to time, we may also use your personal information to contact you to participate in a research survey, so that we can gauge customer satisfaction and develop better products.

How we collect personal information

We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. In addition, when you register a new Faulkner Media product, sign up for Faulkner Media Internet services, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

To save you time and make our web services even easier to use, some areas of the Faulkner Media website allow you to create an "Faulkner Media ID" using your personal information. Here's how it works: Simply fill out a brief profile-your name, phone number, and email address-then choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Faulkner Media ID. Next time you order something from the Faulkner Media Store or register a new product, you can simply enter your email address and password-the system will automatically look up the information it needs.

When we disclose personal information

Because Faulkner Media is a global company, your personal information may be shared with other Faulkner Media business units around the world. They will protect your personal information in accordance with the Faulkner Media Privacy Policy. Faulkner Media may occasionally share your personal contact information with carefully selected educational institutions or technology companies, to keep you informed about related products and services. For example, when new software is released, we may work with the developer to ensure that you're aware of the latest software available. If you do not want to receive promotional information from Faulkner Media or these technology companies, visit our website at to update your personal contact preferences.

Faulkner Media works with other companies that help us provide Faulkner Media products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Faulkner Media's policies.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information

Faulkner Media safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

The Faulkner Media Store uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Faulkner Media Store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

Access to your personal information

You always have access to the information we have about you. To review and update your personal contact information, simply visit Faulkner Media online at If you would like to review other personal information that Faulkner Media may have about you, email us at

Collecting other personal information

When you browse Faulkner Media's website, you are able to do so anonymously. Generally, we don't collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many websites, the Faulkner Media website uses "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better. To learn more about how Faulkner Media uses cookies, visit our web site at

In some of our email to you, we use a "click-through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

Our company-wide commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every Faulkner Media employee. In addition, Faulkner Media participates in industry initiatives-such as the Online Privacy Alliance ( to preserve privacy rights on the Internet and in all aspects of electronic commerce.

Faulkner Media does not knowingly solicit personal information from children or send them requests for personal information.

Faulkner Media's website contains links to other sites. Faulkner Media does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

If you have questions or concerns about Faulkner Media's collection, use, or disclosure of your personal information, please email us at